Retain your clients by driving loyalty and connection

Retain your clients by driving loyalty and connection.

In this session we will consider the ways that we build rapport and engage with our clients to drive relationships and maintain loyalty.

This session is recommended for team leaders, supervisors, managers or anyone responsible for managing client relationships and driving repeat custom. 

Your trainer:

Jo Kenny - Founder of Curve Sales Solutions

Starting in catering and hotel operations 35 years ago; Jo moved on to front-line selling and is now a senior sales leader, coach and trainer within the MICE sales environment. These experiences allow her to promote a holistic approach to sales excellence within both proactive and reactive environments. Jo has been recognised by the MIA and C&IT Magazine for her work.

“As a firm believer in personal growth, I take steps to improve my own knowledge and stay in tune with new developments. I have a passion for enabling sales teams to combine the right balance of
processes and procedures with vital skills and in-depth knowledge, all designed to drive the sales process forward”.